.Yesterday... and possibly Tuesday, too... there were some difficulties with the phone. The home phone worked for calling out, but for a time nobody seemed to be able to call us. The only reason I even know is because I received two frantic messages in the voicemail on my cell phone. There were two other messages. One was a wrong number, the other from my brother in Maui.
When I returned the call from the frantic individual [he called twice], he informed me that he called the home phone and heard one ring, then nothing. So as soon as I was done, I picked up the home phone and heard a dial tone... interesting. The presumption is that we can call out. Then I was reminded that on Tuesday Sharon had heard, not ringing, but, periodic dings on the corded [as opposed to cordless] telephones several times. Then I remembered seeing two telephone company service trucks around the corner and down the street.
I immediately tried the home number from my cell. The sucker rang just fine.
Well, just to be safe I called the phone company's repair service number.
Lord help anyone who doesn't have a touch-tone phone. There's no option if you can't press a button. Oh, and it appears that there is no way to reach a live person so you can explain your problem.*
I should explain further here that I did get to a point in the process where the recording told me that I had the option of having someone come out to the house at a cost of $55 to determine what was wrong. Then I could fix it myself, have a third party fix it or pay the phone company to fix it at their hourly rate.
My step was to go to the phone company Web site and attempt to contact them. Once again there were numerous options, except for a way in which to actually send them an email explaining the situation. I was able to get to the exact same place that I did on the phone.
Normally something like that wouldn't disturb me too much. But, for the last 25+/- years I have been paying a monthly fee on my phone bill that I thought took care of that.
Now I am trying to find out how I can talk to someone at the phone company about getting a refund.
whatever happened
to customer service
*
I have since discovered that if I don't press any buttons the machine will eventually put my in contact with a real person who sounds like they have a sock in their mouth or has a really bad telephone